How we changed maintenance process for b2b-customers | CEE-SECR 2016 How we changed maintenance process for b2b-customers – CEE-SECR 2016
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How we changed maintenance process for b2b-customers

As you know, a product cost is sum of costs for its creation and its support. Support (or maintenance) can sometimes take a much longer time than development. In my report, I will share my own experiences about transformation of maintenance processes in one of the units of the Company and tell you what is came out of it.

Alexander Kolesnikov

Alexander Kolesnikov

Developer, Kaspersky Lab

I’m in IT since 2004. Ph.D in system analysis in information processing area, lecturer, C++ software developer, interests in project management and business processes analysis and reengineering. I’m working in Kaspersky Lab since 2014. It gives me the great pleasure to learn something new and to share this knowledge with others.


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Dell Technologies




T-SystemsKaspersky Lab

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Association for Computing MachineryACM Special Interest Group on Software Engineering

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