Quality from the customer’s point of view – a set of product’s characteristics that ensure a positive customer experience throughout the life cycle: from the purchase, deployment and daily operation of the product, through effective support, willingness to renew the license and readiness to recommend product to colleagues. Various aspects of the perception of quality compose a single picture – if one aspect suffers, the overall customer satisfaction falls. I’ll tell you…
We present a technology for creating test program generators for microprocessors and share our 10-years experience in that area. The technology is described on the example of MIPS, being, however, applicable to a wide range of computer architectures. We believe that our experience is of interest to people from the microprocessor design industry and also to system programmers.
Contemporary personalization of services cannot be provided by the conventional business-processes that are well known and supported in IT sphere, and it becomes a problem for business. Traditionally personalized fields, such as medicine or law, use Case Management for the business organization, but the approach makes high demands to the staff. My report considers the original conjunction of Process Management and Case Management approaches which makes possible solving of this problem. We…
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